What must an ERO do if an e-filed return is rejected?

When an e-filed return is rejected, it is crucial for the Electronic Return Originator (ERO) to contact the taxpayer within 24 hours. This immediate communication is essential because it allows the ERO to inform the taxpayer of the rejection and explain any necessary steps to resolve the issue, such as correcting errors or providing additional information. Timely communication helps ensure that the taxpayer can respond and take any necessary actions to facilitate the successful submission of their return.

Contacting the taxpayer also aids in maintaining transparency and trust in the relationship between the ERO and the taxpayer, ensuring that the taxpayer is fully aware of the status of their tax return. Taking action without notifying the taxpayer, such as ignoring the rejection or submitting a new return without their knowledge, can lead to further complications and misunderstandings.